Our Returns Policy

Off The RAC RETURNS & EXCHANGES

Off The RAC is here to offer you a 24/7 stress free shopping experience!

We hope you love your purchase but know that mistakes can be made when shopping online when you cannot try on the garment before purchasing it. If you are unhappy with your purchase we can offer you a store credit, unfortunately we cannot offer you a refund if you simply change your mind. Refunds are only offered in case of manufacturing faults (see below).

Please take care when trying on your new garment for the first time. You should remove makeup, jewellery & be unperfumed before trying on. We will only exchange or issue a store credit if the garment is returned in it's original condition - clean, unmarked, unworn, unwashed.

Please note: All SALE items & ACCESSORIES are FINAL SALE. No exchanges, credits or refunds. 

Returns & Exchanges

Step 1: Contact us within 48 hours of receiving the goods by email.

Step 2: We will issue you a Returns Authorisation Number for you to include with your return. 

Step 3: Package up your return/exchange with a note stating your name and Returns Authorisation Number. Items MUST be unworn with the original tags attached. 

If you are sending us back an item that has been worn to be checked for manufacturing faults the item must be washed before returning it to us.

All items must be returned in a pre-paid courier bag at the customers expense. We recommend that customers use track and trace as we cannot accept responsibility for lost packages.

Please return to;

15 Riverbank Road
Applefield Court
Northwood
Christchurch 8051

Step 4: When the package is received we will assess the garment & send you an email confirmation within 3 working days , not including weekends or holidays.

Store Credit

Due to the popularity of some garments we cannot always guarantee that exchanges will be possible as some sizes can sell out quickly. If this is the case you'll be issued with a store credit to be used on our website & will be notified via email.

Faulty Items

The team at Off The RAC always do a thorough inspection of all goods before being shipped to our customers to ensure they are free of faults. Any item that is returned as faulty will be inspected and a decision will be made as to whether it's a manufacturing fault or normal wear & tear.

If it is deemed to be a manufacturing fault we will meet our requirements under the NZ Consumer Guarantees Act. A full refund will be issued if the item cannot be repaired or replaced first.  

Thank you so much for shopping with us. We hope you enjoy your purchase!

The Team at Off The RAC xx