FAQ's

Shipping

How do you ship, and what is the price?
We offer free delivery on orders over $50 throughout New Zealand.

How can I track my order?
We will send you the tracking code for your order to the email that you filled down when placing your order. This email will also guide you on how to track your package. 

When will my tracking information appear?
You should see tracking events within 24 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over by us.

Payment Method


How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card, VISA, Afterpay & Laybuy. So you can choose the most suitable one for you. All products are listed in NZD. 

Which currency are you using on the website?
Our products are listed in NZD . 

Ordering

How do I place an order?
First of all, visit our store at: https://off-the-rac.co.nz/
Choose products that you love, then click "Add to cart" and "Check out".
Then fill in your information and pay.
That's it! Very easy.