Shipping & Delivery

Off The RAC Offers Free Delivery On Orders over $50 within New Zealand

Where/When can I track my item(s)?

All items are sent tracked. You should receive your tracking information once your order has been dispatched. Please contact us if you have not received it.

Delivery is usually 1-3 day business days, allow an extra day or two for rural deliveries.

What time are deliveries usually made?

Items are delivered depending on the local postal system and are usually during business hours/weekday. (Monday to Saturday, 9am-5pm)

I made an error with my delivery address, what should I do?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.

What about my billing address?

Billing addresses are currently non editable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.

Change of address after receiving confirmation of shipping

Under our terms & conditions, once an order has been sent out, any changes to the order cannot be made and is the sole responsibility of the buyer.